Auspoll conducts an annual Community Satisfaction Measurement survey with a wide variety of local councils. This research provides quantitative analysis of Council performance, as measured by the community. The system allows members of the community to rate the importance of Council services and Council’s performance on these services which in combination provide council with a satisfaction index for Specific Service Areas. The CMS also provides satisfaction ratings for Corporate Image Areas. The results of the community research provide an important element in Council's performance measurement and are valuable as a planning tool, giving guidance to future resource allocation. As a yearly tracking survey the research helps council understand shifting perception of their services, their corporate image and ultimately the council brand. For many councils Auspoll has been conducting the CSM for over 10 years. Participating councils include: - Shire of Campaspe
- Warrnambool City Council
- City of Greater Shepparton
